About Mercier Consultancy Group
Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with industry-leading organizations across Europe. As experts in the BPO sector, we take pride in facilitating life-changing career opportunities, such as this exciting Italian Speaking Back Office Gaming Support Specialist position in Bulgaria.
Job Overview
We are seeking a highly motivated professional to join a leading global player in the Gaming & Esports industry at their regional headquarters in Sofia. This Italian Speaking Back Office Gaming Support Specialist position in Bulgaria offers the perfect blend of analytical back-office support and high-energy interaction within the dynamic world of online entertainment.
Key Responsibilities
Managing backend administrative requests for a global portfolio of Gaming & Esports enthusiasts.
Ensuring compliance and security protocols are met within all gaming transactions and player account activities.




Providing high-level Italian language support for complex account inquiries and document verification processes.
Collaborating with cross-functional teams to monitor platform integrity and enhance the overall gaming experience.
Analyzing technical system data to resolve account-related disputes or payout queries efficiently.
Maintaining up-to-date knowledge of industry trends and gaming regulations to provide accurate, professional assistance.
Native or fluent Italian (spoken and written) is mandatory for this role.
Valid EU passport (mandatory) to facilitate your smooth relocation to the region.
Professional proficiency in English to communicate within our diverse international environment.
Strong analytical mindset with a passion for the Gaming & Esports sector.
Previous experience in back-office, administrative, or customer support roles is considered an advantage for these Italian-speaking jobs.
What We Offer
Competitive Monthly Salary
Fully Paid Training programs to master

📌 Italian Speaking Back Office Gaming Support Specialist (Italia)
🏢 Mercier Consultancy Group
📍 Italia