Nature and aim of the position

Refund Tax Free Forms at Merchant’s (LaRinascente) LaRinascente Refund Point following Global Blue and Merchant’s guidelines and policies.

Main duties and responsibilities

Verify and refund Tax Free Forms to international travellers
Ensure a satisfactory experience for our customers
Prevent refunding mistakes and fraud
Prepare reports as needed
Observe Global Blue and Merchant’s policies, guidelines and procedures

Main KPIs

Number of refunded transactions
Refunding mistake ratio

Reporting and collaboration

Reporting line: Issuing & Refund Coordinator
Mainly cooperates with:
Peers at same and other Refund/Downtown Points
Quality Assurance
Processing
Refund & Security Manager
Merchants’ staff
Sales organization

Background and Education

Helpful: a commercial background
Helpful: experience in face to face customer contact
Helpful:



experience in managing tills
Helpful: airport, retail or front office experience
Helpful: customer service experience

Specific skills and knowledge

Must be fluent in English.
Other helpful languages in order of relevance: Portuguese, Japanese, Korean.
Must be dedicated to service and customer satisfaction
Must have a clean criminal record
Must be able to handle stress
Must be nimble but thorough
Must be a good team player
Must be flexible in terms of working hours
Previous working experience is a plus

Compensation Package:
RAL (Annual Gross Salary): 23.321 €/year
Buoni pasto: 10,00 € net/day;
CCNL: Commercio e terziario;
Level: V level;
Job title: Associate Issuing & Refund Operator

📌 Associate Issuing (Roma)
🏢 Shift4
📍 Roma