Purpose of PositionAs a Customer Insights & Strategy Lead, you will act as a trusted strategic advisor, helping customers solve complex business challenges through data-driven insight, analysis, and consultancy. By combining Awin's unique data assets with channel expertise, you will drive customer growth, retention, and long-term partnership value.
Key TasksStrategic Insight DeliveryDeliver advanced analysis and strategic recommendations that solve customer business challenges and drive measurable growth.
Translate complex data into compelling narratives that support executive decision-making.
Develop affiliate, measurement, attribution, and full-funnel growth strategies tailored to customer objectives.
Track the impact of recommendations and identify opportunities to maximise implementation and results.
Customer ConsultancyAct as a trusted strategic advisor to assigned customers and internal stakeholders.
Leverage Awin's network, platform, and market intelligence to uncover opportunities for growth and optimisation.
Support high-priority commercial situations including customer retention, renegotiations, GP growth initiatives, and complex customer challenges.
Expand customer understanding of the affiliate channel through insight-led consultation.
Commercial & Business SupportPartner with Managed Services and Commercial teams on pitches, RFPs, strategic reviews, and new business opportunities.
Provide market, sector, and competitor insights that strengthen commercial proposals.
Serve as the "expert in the room" for data, analytics, and affiliate strategy conversations.
Capability DevelopmentProvide guidance and mentorship to Customer Insights & Strategy Executives and less experienced team members.
Support the delivery of training and capability programmes across Managed Services. Champion best practices in data storytelling, customer questioning, strategic thinking, and presentation delivery.
Product & Service EvolutionIdentify recurring customer challenges and ins
📌 Customer Insights (Milano)
🏢 Awin
📍 Milano