Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family ?
Discover some of the benefits we offer:
My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.
Be proud to belong to Meliá as we are proud of you ? MISSIONAs a Front Office Intern, you will support the daily operations of the front desk while gaining hands-on experience in customer service within a luxury hospitality environment. You'll work closely with the team to ensure guest satisfaction and contribute to delivering memorable guest experiences.
RESPONSIBILITIES
Support the Front Office team in welcoming guests and personalizing their experience.
Assist with daily tasks such as check-in/check-out procedures,
guest profile updates, and administrative duties.
Learn how to handle guest requests, inquiries, and complaints with professionalism and empathy.
Help ensure proper service for VIP arrivals and support upselling initiatives.
Participate in team meetings and contribute to improving guest service.
CUSTOMER EXPERIENCE
Learn and apply brand standards and service protocols.
Contribute to creating personalized experiences by anticipating guest needs.
Support the team in handling guest incidents and escalate when necessary.
Promote the hotel's Sensory Architecture, services, events, and experiences.
REQUIREMENTS
Education: Currently pursuing or recently completed a degree or vocational training in Tourism, Hospitality, or a related field.
Languages: Fluent in English; knowledge of a third language is a plus.
Experience: Previous internship or customer service experience is a plus, but
📌 Stage Front Office (Milano)
🏢 Meliá Hotels International
📍 Milano
Candidati a questo annuncio
Mostra le tue capacità professionali all'azienda, compila il form e lascia un tocco personale nella lettera di presentazione, aiuterà il recruiter nella scelta del candidato.