Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
Job Description
As the Quick Commerce Operations Specialist, you will be the bridge between commercial ambition and operational excellence for the ITSEE region. You will own the operational performance of our Q-Commerce business across the region.
You will act as the regional engine for efficiency and optimizing how we pick, pack, and deliver. Whether it’s reducing cancellations, optimizing the cost of large orders, or launching in-store picker models, you will be the go-to expert driving the execution of initiatives that directly impact our P&L; and customer experience. You will be on top of the regional performance,
identify opportunities and unlock value by implementing region-wide initiatives across all quick commerce levers.
ROLE RESPONSIIBLITIES
Partner Operations
HQ Project implementation: Lead the regional coordination of Partner Ops initiatives in strict alignment with global team initiatives (e.g. picker accounts, Wait for Assembly,...)
KPI Optimization: Act as the primary enabler for local teams to hit targets on key operational metrics, including IND (Item Not Delivered, Cancellations, and Waiting Time)
Picking Excellence: Strategize and implement models to improve the overall execution of orders, finding commercially viable ways to improve order accuracy and speed.
Big Order & Bundling Strategy: Implement specific initiatives to reduce the cost of "Big Orders" in line with global initiatives
Cross-Functional Liaison: Bridge the gap between Q-Commerce needs and the core Supply Operations team to ensure the best outcomes Glovo
Q-Commerce Analytical Framework & Performance
Analytical Ownershi
📌 Senior Q-commerce Operations Specialist (Milano)
🏢 Glovo
📍 Milano