About Mercier Consultancy Group
Mercier Consultancy Group is a premier international recruitment firm dedicated to connecting top-tier talent with world-class opportunities in the Information Technology sector. As a leading European BPO partner, we pride ourselves on facilitating career growth while providing seamless, end-to-end support for international professionals relocating to major tech hubs.
Job Overview
We are currently searching for driven professionals to join our team as Italian Speaking Microsoft Customer Experts in Athens, Greece. This high-impact role within the IT industry allows you to leverage your technical expertise and linguistic skills to provide premium support for a global technology leader, making it one of the most sought-after Italian-speaking jobs on the market today.
Key Responsibilities
Provide high-level technical assistance and consultative support to enterprise users regarding the Microsoft ecosystem.
Troubleshoot software and cloud-based issues within the Information Technology landscape, ensuring high customer satisfaction.




Maintain clear and professional communication in Italian, serving as the primary point of contact for complex technical inquiries.
Document technical resolutions accurately in the CRM database to contribute to the internal knowledge base.
Collaborate with cross-functional IT teams to escalate and resolve complex system errors effectively.
Engage in continuous professional development to stay at the forefront of evolving Microsoft technologies.
Represent the professional brand of the client through every interaction, adhering to industry-leading service standards.
Native or fluent Italian (spoken and written).
Valid EU passport (mandatory).
Proven passion for the Information Technology sector and basic technical troubleshooting proficiency.
Strong command of English for internal training and corporate communication.
Excellent communication skills with a customer-centric mindset, ideal for this Italian Speaking Mi

📌 Italian Speaking Microsoft Customer Experts (Italia)
🏢 Mercier Consultancy Group
📍 Italia