Main Responsibilities

* User Support (1st and 2nd Level Help Desk): Direct and remote assistance to
hotel staff for issues
related to workstations, hardware, software, and peripherals (printers, POS
systems, scanners).
* Hardware and Peripherals Management: Installation, configuration, and basic
maintenance of PCs, laptops, IP phones, and
cash register devices.
* Hotel Management Software Support: Initial diagnosis of operational issues
with the hotel’s main management software
systems (PMS, POS/F&B;) and liaison with external technical support staff and
vendors.
* Networks and Connectivity: Basic monitoring of the corporate network (LAN,
Wi-Fi for staff and guests) and verification of the proper
functioning of access points.
* Access and Security Systems: Basic monitoring and operational support for
internal messaging systems,
email, and user credentials/access.

Requirements and Skills

* Education: High school diploma or bachelor’s degree (including those
currently in progress) in Computer Science, Telecommunications, or equivalent
technical fields.




* Basic Technical Skills: Knowledge of Windows operating systems, the Office
365 suite, and fundamental networking concepts (TCP/IP, Wi-Fi, DHCP).
* Attitudes and Soft Skills: Strong problem-solving skills, a customer- and
service-oriented approach, flexibility, and good interpersonal skills.
* Languages: Good command of Italian and basic to intermediate knowledge of
English (useful for potential guest support or technical documentation).
* Experience: No prior experience is required; a strong passion for
technologies applied to the hospitality industry will be considered a plus.

At Marriott International, we are dedicated to being an equal opportunity
employer, welcoming all and providing access to opportunity. We actively foster
an environment where the unique backgrounds of our associates are valued and
celebrated. Our greatest strength lies in the rich blend of culture, talent, and
experiences of our associates.

📌 IT Trainee (Milano)
🏢 Marriott
📍 Milano