Location: Roma, Italy
Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.
Roma hosts the commercial offices to be close to Costumer and Public Administration.
OVERALL PURPOSE OF THE JOB / RESPONSIBILITIES
Develop close and confident relationship with Customers to satisfy their needs. Manage communication and relation with the Customer.
Take total ownership on Customers’ Purchase Orders (PO) from their date of receipt to their delivery and invoicing.
Co-ordinate the order treatment with appropriate Account Managers, Technical Consultants, Sales Operations,
Planning department and Logistics.
Is responsible for Customers’ satisfaction and Service Excellence in terms of order treatment & follow-up from Customers’ point of view.
MAIN ACTIVITIES / TASKS
Tasks
Act as main interface with Customers, Account Managers and Technical Consultants during customer’s purchase order treatment.
Is fully responsible for order management once PO is in.
Translate customers’ Purchase Orders in Thales order entry systems to allow treatment by Planning dept.
Plan the Sales Orders shipment date with the Manufacturing site as per Customer’s requested delivery date
Acknowledge Customer’s Purchase Order within 48 hours from its date of receipt
Coordinate Customers’ executable for Sales Order production (artwork validation, specific payment conditions, input files )
Relay information to/from Customers versus Planning dept.
Follow up the Sales Orders until their shipment and i
📌 Customer Front-office Technician (Roma)
🏢 Thales
📍 Roma