About The RoleAct as a critical driver for enterprise efficiency and resolve user incidents with urgency while supporting our core cloud environment.
La preghiamo di leggere attentamente la seguente descrizione del lavoro per assicurarsi di essere la persona giusta per questo ruolo prima di candidarsi.
Manage the employee IT lifecycle, including zero-touch device enrollment, configuration profiling using Iru, and access administration in Okta and Google Workspace.
Play a key role in software governance for core collaboration tools (Slack, Zoom), monitor endpoints via CrowdStrike, and ensure the availability of multi-cloud and network infrastructure (AWS, Azure, GCP, DNS).
Support a fast-paced environment at the intersection of customer service, security operations, and systems administration.
What You'll Do
- Resolve incoming employee technical requests quickly, keep ticket queues clean, and maintain strict SLAs.
- Categorize, prioritize, and elevate incidents or service requests using standard ITSM frameworks.
- Troubleshoot hardware, software, and connectivity issues across Mac,
Windows, and mobile devices.
- Identify recurring technical issues and root causes for basic problem management.
- Oversee zero-touch hardware deployment, enrollment, and asset lifecycle tracking using UEM platforms like Iru.
- Configure device compliance policies, enforce configuration baselines, and manage patches for all endpoints.
- Perform remote lock, wipe, and containment procedures for lost or compromised assets.
- Administer and provide user support for Slack, Zoom, and other SaaS applications (channels, licensing, integrations, permissions).
- Maintain conference room systems and provide AV support for key events.
- Handle onboarding, offboarding, and configuration changes across SaaS applications.
- Monitor endpoint health, manage security agents, and respond to alerts (CrowdStrike).
- Manage user lifecycles, access control, and security policies in Okta.
- Configure SSO, MFA i
📌 IT Operations Support (Italia)
🏢 Kong
📍 Italia