Description
JOB SUMMARY

The supervisor assists the Store Manager in the proper store operation by performing assigned tasks and providing leadership to assigned store personnel in selling merchandise, providing excellent customer service and other tasks as assigned, by performing duties personally or through subordinate personnel. Must adhere to Goodwill Industries of Lane and South Coast Counties rules, policies, and safety procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES
- Assists Store Manager with store operations including supervision of employees engaged in sales work, taking of inventories, reconciling cash with sales receipts, keeping operating records, and preparing daily record of transactions, and supervision of store employees within the retail store, as assigned.
- Responsible for the store’s operation in the Store Manager’s absence; including, but not limited to directing the activities of store personnel, ensuring that all sales transactions are rung up and reported accurately and ensure that donated goods are processed appropriately.




- Performs cashier and processing duties as needed.
- Follows all customer service guidelines; strives to provide exceptional customer service to all customers, donors and employees at all times.
- Handles customer/donor complaints appropriately.
- Answers customer’s questions concerning location, price, and use of merchandise.
- Coaches and trains staff to meet agency expectations.
- Meets or exceed mystery shopper goal by 93% or higher.
- Coordinates with production leads to maintain adequate supplies to meet store needs.
- Plans and prepares work schedules and assigns employees to perform specific duties. Provides clear directions and adequate supervision.
- Performs store opening and closing following defined procedures, as assigned.
- Maintains adequate supplies to meet store needs. Orders merchandise or prepares requisitions to replenish merchandise on hand as assigned.
- Responsibilities include assisting Store

📌 Supervisor-Florence (Firenze)
🏢 Goodwill Industries Of Lane & South Coast Counties & Alaska
📍 Firenze