About Kuoni Tumlare
At Kuoni Tumlare, we deliver truly inspiring and innovative solutions and experiences that create value both for our Partners and Society at large. Our wide portfolio of products and solutions is built on 100+ years of destination management experience.
Our solutions include series tours, technical visits, educational tours, Japanspecialist travel consulting, as well as meetings, incentives, conferences, and exhibitions. Our product portfolio includes MyBus excursions at destinations as well as guaranteed departure tours devised and delivered by our Seat-in-Coach specialists, Europamundo (EMV) and MyBus Landcruise.
We cater to a wide range of customer needs in close collaboration with our trusted suppliers and powered by our team of destinations experts - enabling us to make a real difference to the world.
About the Business
Our Destination Management services form the core of our business. Together with our destination experts, our sales and account management teams generate business by partnering with our customers (Tour Operators, Travel Agencies)



to shape exciting itineraries suited to their traveler’s needs. We take care of everything from ground support, hotel bookings, sightseeing, restaurants, and local guides; all while providing 24/7 customer support so that travelers from over 50 countries can enjoy memorable travel experiences worry free.

About the Role
We are currently offering a position as Customer Service Team Leader (Japanese, English and Italian speaking ) to join our team in our Rome Office.
The Customer Service Team Leader is responsible for supporting the Customer Service Manager in leading the team and ensuring the delivery of excellent customer service.
The role will directly supervise a team of Customer Service Agents, providing day-to-day guidance, monitoring workload and service quality, and supporting the development and performance of team members.
The Team Leader will play a key operational role within the department

📌 Customer Service Team Leader (Roma)
🏢 DER Touristik Suisse
📍 Roma