Luogo di lavoro: Torino The Role As a Customer Support Representative, you will provide professional, efficient, and empathetic support to customers across different markets. You will handle customer inquiries, resolve issues, provide accurate information, and ensure a high-quality customer experience.
Your Responsibilities
Provide professional customer support through verbal and written communication Handle customer inquiries, requests, and complaints Identify customer needs and provide appropriate solutions Support more than one market when required Manage and retain large amounts of product and process information Troubleshoot customer issues and follow established procedures Handle disputes and sensitive situations professionally Prioritize tasks effectively and work with strong attention to detail Demonstrate active listening and empathy in every customer interaction Maintain a high level of service quality in a fast-paced environment Requirements Fluent verbal and written communication in Dutch C1 level of English Strong customer service and communication skills Excellent problem-solving and prioritization abilities Ability to learn, retain, and manage large amounts of information Strong attention to detail and organizational skills Ability to remain calm and professional under pressure Good stress management skills Strong empathy and active listening skills Comfortable working in a 24/7 rotational environment Ability to support multiple markets simultaneously Working Schedule Monday to Sunday 24/7 rotational shifts 2 rotational days off per week Night shift: 22:00-07:00 The night shift team is relatively small, so night shifts may only be required occasionally during the month.
However, candidates must be comfortable working within a 24/7 rotational schedule . Salary & Benefits €1,100 gross/month paid over 14 salaries €7.63 food allowance per working day Welcome Premio - €4,000 This bonus will be paid in 12 monthly instalments (1/12 per month) during the first

📌 Dutch speaking customer support rep (Italia)
🏢 WW Talents
📍 Italia