ppWolters Kluwer Italia, player di riferimento nello sviluppo di applicativi software per professionisti e aziende, ricerca per la funzione PROFESSIONAL della divisione Tax Accounting, un profilo PMO - PROFESSIONAL SERVICES Ricopre un ruolo pivotale rispetto alla Direzione: ha la visione di insieme della macchina di Delivery e la responsabilità, insieme al Director, della sua continua messa a punto È PMO italiano per la piattaforma FieldService: è interfaccia verso l’Europa e lavora con il team degli SPOC locali e con il team spagnolo Svolge un’attività costante di analisi di dati e KPI allo scopo di misurare il livello di efficienza interno, evidenziare eventuali inefficienze e lavorare insieme al Director per la loro correzione Contribuisce alla creazione degli strumenti necessari alla misurazione: dashboard, report e misuratori, e ne facilita l’adozione da parte di tutta la Direzione /ph3Obiettivi: /h3pMigliorare l’efficienza della macchina di Delivery /ppContribuire al miglioramento e all’integrazione di FieldService con altri applicativi aziendali, e all’adozione di tutte le nuove funzionalità rilasciate /ppRivedere flussi e processi per rimuovere colli di bottiglia e vincoli /ppContribuire a creare una cultura “data driven” all’interno della Direzione /ph3Principali attività: /h3pPartecipa alle call europee su FieldService /ppLavora a stretto contatto col team degli SPOC FieldService e con il team spagnolo per favorire l’adozione delle nuove funzionalità e raccogliere feedback su quanto va migliorato /ppSvolge un ruolo di interfaccia e PMO sia verso l’interno che l’esterno (EMEA) per la piattaforma e ne coordina l’integrazione con SAP e gli altri moduli /ppAnalizza costantemente i dati relativi alle attività di Delivery per cogliere eventuali inefficienze e lavora coi Manager per correggerle, suggerendo strumenti e modalità alternative /ppCostruisce e ottimizza i cruscotti necessari a dotare tutta la Direzione di una “cabina di regia” mediante la quale monitorare l’andamento delle attività, dei KPI e del business e ne favorisce l’utilizzo /ph3Skills richiesti: /h3pEsperienza pregressa di almeno un anno come analista/PMO preferibilmente in contesti complessi /ppBuona conoscenza e esperienza pregressa di Power BI e dei principali software di analisi dati /ppSpiccate capacità di analisi e problem solving /ppAttitudine a lavorare coi numeri e abilità nella costruzione di report e dashboard /ppCapacità di concettualizzazione e astrazione Business acumen /ppComunicazione a tutti i livelli, ascolto attivo ed empatia /ppPensiero critico e spirito di iniziativa /ppOttima conoscenza della lingua inglese, scritta e parlata /ph3Cosa Offriamo /h3pLavoriamo in un contesto multinazionale in forte espansione e mettiamo a disposizione dei nostri team: People Care: cura e attenzione verso l’ambiente di lavoro, le persone e la loro crescita individuale e professionale all’interno dell’organizzazione di Technology. Aggiornamento continuo: Accesso alle più qualificate piattaforme di formazione tecnologica; Accesso a percorsi formativi di qualità attraverso il programma interno #GROW; Communities di knowledge sharing Programmazione di percorsi personalizzati ore IT Progetti internazionali e interfunzionali: possibilità di partecipare a progetti internazionali per garantire lo scambio di conoscenze e idee. Metodologia di lavoro:



modalità operativa in Agile in ambiente di lavoro collaborativo, informale e aperto dello scambio di idee /ph3Benefit /h3pModalità Ibrida di lavoro Orario flessibile per garantire la conciliazione lavoro/vita privata Buoni pasto del valore di 8 euro Programmi on-line di well-being Piattaforma Welfare aperta a tutti i dipendenti #LI-Hybrid /ph3Our Interview Practices /h3pTo maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third‑party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. /ppIf making a difference matters to you, then you matter to us. Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most. You’ll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world. You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong. Wolters Kluwer reported 2025 annual revenues of €6.1 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs more than 21,000 people worldwide. Our customers work in industries that impact the lives of millions of people every single day. Our mission is to empower our professional customers with the AI-powered solutions they need to make critical decisions, achieve successful outcomes, and increase productivity. We deliver trusted, AI-powered expert solutions that combine deep domain knowledge, proprietary content, and advanced technology to provide expert-validated insights, automate workflows, and drive better outcomes. Today, nearly 70% of our digital revenues come from AI-powered solutions, reflecting our strategic focus on embedding AI into professional workflows and delivering measurable productivity gains. We are committed to helping professionals navigate complexity, improve the way they work, and solve critical challenges through cloud-based, AI-powered platforms that integrate seamlessly into their workflows and ecosystems. Our solutions are designed to deliver impact when it matters most,



especially in high‑stakes environments where accuracy and trust are essential. With a nearly 190‑year legacy, Wolters Kluwer continues to evolve its portfolio of digital solutions and services to meet the changing needs of professionals worldwide, enabling them to work faster, make smarter decisions, and deliver better outcomes. For more information about our solutions and organization, visit or follow us on LinkedIn, Instagram and Facebook. /ppWolters Kluwer has a dedicated team of experienced talent acquisition professionals who are ready to hear what makes you tick and share how Wolters Kluwer can help you achieve your goals and ambitions. Here Rasi Fawaz shares some tips on what recruiters are looking for on a resume. As a global organization, we recognize that solving a wide range of complex problems requires diverse perspectives and innovative thinking. We know that bringing our best to our customers, communities, and other key stakeholders requires a highly engaged and talented workforce – one that represents the diversity of those we serve and the communities where we live and work. We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion. This principle is ingrained in our company values and articulated in our Code of Business Ethics. At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous. Our global Together we thrive well‑being program reflects our commitment to supporting colleagues across physical, mental, social, and financial well‑being. That commitment has been recognized externally through Ragan’s Top Places to Work for Employee Well‑being: Large Organization in 2024. More recently, Wolters Kluwer was recognized by Forbes as one of America’s Best Large Employers 2026 and America’s Best Employers for Engineers 2026. In 2025, Wolters Kluwer was also recognized by Forbes as one of America’s Best Employers for Women. To ensure we continue to drive innovation that enables us to develop products and services to best serve our customers, we cultivate a workplace culture rooted in mutual respect, bringing forward insights from a wide range of backgrounds, perspectives, and experiences. We are also committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions. All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases. GDPR Wolters Kluwer (“we” or “us”) wants to inform you about the ways we process your personal information. In this Privacy Cookie Notice we explain what personal information we collect, use and disclose. You’ll find details related to GDPR and other data privacy policies on our Careers Privacy and Cookies page. /p /p #J-18808-Ljbffr

📌 PMO Professional Services Italy (Milano)
🏢 Wolters Kluwer
📍 Milano