Supervise and support the team in reaching sales targets;
Si candidi tempestivamente È previsto un elevato volume di candidati per il ruolo descritto di seguito, non aspetti a inviare il suo CV.
Foster client culture within the team, supporting them on client discovery, increasing loyalty of existing ones and sharing best practice on clienteling activities;
Develop and maintain a relevant customer portfolio through a proper client discovery and bespoke experience to foster loyalty and establish long-term relationships, developing new clients;
Personally develop sales beyond their own product category to satisfy clients’ needs and ensure the most memorable omnichannel experience, in line with Hermès image and company procedures;
Assist clients during aftersales activities reassuring them throughout the whole process, acting as a reference point whenever needed.
Business performance overview
Actively contribute to business development through proposal of commercial actions leveraging experience on product knowledge, market trends,
customer feedback and best practice and monitor business performance indicators.
People Management
Support the store management in setting objectives and assigning tasks to the team;
Observe the team and provide ongoing feedback and coaching, supporting their personal development;
Create a positive sense of team spirit, discipline and mutual respect, encouraging open communication;
Support other colleagues developing their expertise and skills.
PROFILE
Bachelor’s degree preferably with a fashion/linguistic focus;
Fluency in Italian and English. A third language will be considered an advantage;
Professional background: previous experience in similar positions, preferably in a luxury good boutique; an international experience will be considered a plus;
Proficient with Excel / IT tools;
Excellent leadership attitude and ability to lead and motivate a team;
Professionalism, enthusiasm, dynamism, ease of integration and teamwork
📌 Sales Team Supervisor (Milano)
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📍 Milano