ph3bAbout InPost /b /h3 pInPost is a leading player in the business to consumer parcel delivery market. In Poland, they are successfully redesigning the last mile for e-commerce as the market leader. InPost covers the Italian market with a network of 5000 PUDOs (Pick Up and Drop Off points) and 5000 fully automated parcel lockers (that are accessible 24/7) enabling customers to collect, send and return parcels at their earliest convenience. The aim is to continue scaling InPost in the Italian market in a similarly rapid trajectory to that of Integer’s Polish home market. We’re passionate about our mission and products and our People are the reason we succeed. We’re looking for people with drive and curiosity, who will join us in re-writing the norm! /p h3bJob Overview: /b /h3 pThe Customer BDE is a role combining customer success and business development. The mission is to build long-lasting, trust-based relationships with existing clients while identifying and unlocking growth opportunities. By acting as a strategic advisor and commercial partner, the Business Development Expert ensures customer satisfaction, retention, and expansion across products and services. /p h3bResponsibilities and Duties:



/b /h3 h3bBusiness Development Expansion /b /h3 ul liIdentify upsell and cross-sell opportunities through consultative engagement /li liCo-develop growth plans tailored to client needs and market trends /li liCollaborate with sales and product teams to propose innovative solutions /li /ul h3bClient Relationship Management /b /h3 ul liServe as the main point of contact for a specifi portfolio of clients /li liUnderstand client goals, pain points, and operational context /li liEnsure consistent delivery quality and proactive issue resolution /li /ul h3bCustomer Advocacy Retention /b /h3 ul liMonitor customer satisfaction, usage data, and service adoption /li liLead periodic business reviews to demonstrate value and performance /liliAct as the internal voice of the customer to influence roadmap and priorities /li /ul h3bRevenue Accountability /b /h3 ul liContribute to revenue targets through renewals and expansion deals /li liMaintain accurate forecasts and activity tracking in CRM /li liSupport commercial negotiations and contract renewals /li /ul h3bKey Skills: /b /h3 ul liAt least 1-2 years of experience in sales, preferably within the Logistics, Technology, or related industries. /li liGood command of English, with a minimum proficiency level of B1. /li liExcellent interpersonal and sales skills, with the ability to effectively interact and collaborate with multiple stakeholders across different levels of the organization. /li /ul h3bWhy Joining Us /b /h3 ul liYou’ll be part of a positive, dynamic,



and international team /li liYou’ll grow fast – learning about trade marketing, B2B strategy, and customer engagement /li liYou’ll help shape the way people receive parcels across Europe /li liWork-life balance (Hybrid working, 1 day at the office). /li /ul h3bOur Core Values /b /h3 ul libChampion the Customer: /b Every decision and action begins with the customer in mind. We strive not just to meet expectations, but to exceed them. /li libDare to Disrupt: /b We embrace entrepreneurship, ambition, and a builder mindset. Innovation is about trying, failing, learning, improving, and succeeding together. /li libMake it Happen: /b We thrive in a changing environment. We move fast, but not blindly. We reflect, learn, and adapt constantly. Speed matters – but smart, coordinated speed wins /li libOwn it: /b This is your company – act like it. We take initiative and full responsibility for our actions. We proactively act when we see something that is not right. /li libWin Together: /b We are united by a shared winning mentality and a passion for our mission. We believe in the power of collaboration, respect and trust to achieve extraordinary results. /li /ul pIl presente annuncio è rivolto ad entrambi i sessi, ai sensi delle leggi 903/77 e 125/91, e a persone di tutte le età e tutte le nazionalità, ai sensi dei decreti legislativi 215/03 e 216/03 /p pInvitiamo a prendere visione della nostra liberatoria privacy sul nostro sito alla sezionePrivacy Policy - Colloqui e selezione /p /p #J-18808-Ljbffr

📌 Business Development Expert (Milano)
🏢 InPost Italy
📍 Milano