About the Role We are seeking an experienced Account Manager to lead and scale Italian luxury merchants on a cross-border e-commerce marketplace platform . This role focuses on merchant incubation, tiered account management, assortment strategy, and sustainable GMV growth , with close collaboration across product, BI, and operations teams. Candidates must be high level Chinese with full professional Italian and English proficiency to bridge European merchants and marketplace operations. This role is specifically focused on the luxury categories of: Clothes / Apparel: luxury ready-to-wear, outerwear, dresses, jackets, suits Shoes / Footwear: luxury shoes, sneakers, boots, limited-edition footwear Bags / Leather Goods: handbags, totes, backpacks, crossbody bags, travel and lifestyle bags Jewelry, watches, and unrelated categories are excluded. What You'll Do 1. Merchant Segmentation & Growth Management Deep understanding of the European luxury industry with proven experience in merchant incubation and lifecycle management on marketplace platforms .



Establish and execute tiered merchant management strategies (KA / PKA / long-tail sellers), with visibility into sellers assortment structures and supply capabilities. Design and optimize growth pathways for key accounts, providing customized enablement plans and ongoing performance optimization. 2. Marketplace & Cross-border Operations Strong familiarity with cross-border luxury marketplace operations , including onboarding, compliance, logistics, and post-launch management. Define tailored business objectives and growth targets for different merchant types based on platform positioning and business model. Support merchants in resolving operational issues and drive assortment expansion and sales growth within marketplace ecosystems. 3. Market & Competitive Intelligence Monitor competitive marketplaces and market dynamics, analyzing best-selling categories and emerging trends. Identify growth opportunities and translate ins

📌 Account Manager (Milano)
🏢 Lingonova
📍 Milano