Job Family Group Description - Sales / Omni-Channel:
Combines all positions within the different sales channels: retail, wholesale and e-commerce. Also includes all activities to support store management.
Job Family Description -Retail Selling:
Represents the brand to clients. Guides them at every stage of the buying journey. Provides support on styles, product characteristics and trends.
Sub-Job Family Description - Sales Assistant:
Advises our customers during the buying journey. Presents the collection using brand standards. As the visible face of the brand follows company values. Contributes to reaching set sales targets and enhances customer satisfaction.
We are currently seeking a Client Advisor as part of our dynamic team in Malpensa T1 Store.
Your opportunity
Meet performance expectations and provide excellent client service to ensure client satisfaction in alignment with company standards.
How you will contribute?
- Finalize sales targets achievements in line with company strategy
- Embraces the clienteling culture of building strong and long-term relationship with clients
- Collect and update client information to ensure an efficient use of CRM
- Creates an engaging and emotional client experience offering the best-in-class service, in line with Bottega Veneta Client Journey
- Understands luxury, the collections and fashion trends
- Works on silhouettes, brings alternative items to get clients to discover more about the collection
- Has a positive approach, contributes to teamwork, adapts to different personalities, seeks support from and provides support to colleagues
- Knows and applies company policies, procedures and guidelines
- Keeps the stock tidy, knows and monitors stock deliveries and availability, communicates in a timely manner out-of-stock merchandise and any other useful information
Who you are?
- Previous Sales experience of 1-2 years preferably in Fashion & Luxury contexts
- Excellent client service attitude and high flexibi
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