Join Starhotels and become part of the Reception Team as Night Auditor at our Hotel Excelsior_ _in the heart of Bologna.

Since you’ll be based at the Front Desk, you'll be an important reference point for guests during the night.

Your responsibilities include:
- Being the friendly face that responds promptly to guest inquiries, providing information and assistance.
- Willingness to work during night hours, embracing the night charm.
- Performing nighttime check-in and check-out routines and ensuring flawless book closings.
- Efficiently managing guest messages and requests.
- Staying updated about hotel services, guest needs, and special events.
- Ensuring lobby and Front Desk standards and safety compliance.
- Adhering to policies and procedures when working front of house equipment and property management systems.

Exceed expectations revealing:
- A unique personality and a true passion for hospitality.
- Familiarity with Opera PMS for efficient operations.
- 3+ years’ experience in 4 or 5-star hotels as a Night Porter or Secretary Shift
- Excellent communication skills.




- Ability to anticipate and resolve challenges and complaint resolution finesse.
- A commitment to delivering a high level of customer service.
- Impeccable grooming standards.
- Versatility in handling various work scenarios.
- Enthusiasm when being assigned to both individual and team-oriented tasks.
- Mastery of the local area, enhancing guest experiences.

Embrace global diversity by speaking:
- Italian - fluently
- English - fluently
- Additional languages are a plus.

Unlock a world of benefits including:
- Stylish uniforms with complimentary laundering.
- Exclusive discounted stays within the group.
- Ticket Restaurants for delightful dining.
- Performer Management Program.

Embrace growth with:
- Exceptional career advancement opportunities.
- An attractive compensation package based on your experience.
- The chance to be a part of an ambitious, caring organization.

Join us to shape you

📌 Night Auditor (Bologna)
🏢 Starhotels S. P. A.
📍 Bologna