Type of vacancy: Regular
City: Schiphol Oost
Hours per week: 40
Education: Hbo; Wo
Apply before: 09/16/2026

Introduction

Within the AFKLMP Cargo domain, we are looking for a (Senior) Business Analyst to join the Customer & Master Data (CMD) team. You will work on the systems and data that form the foundation of AFKLMP Cargo’s digital landscape. The applications within this domain manage essential customer and reference data and support key processes across our digital platforms. Many other systems and processes rely on this data, making stability, data quality and seamless integration essential. You will connect business, product and IT in an international environment, working with colleagues and stakeholders in Amsterdam, Paris and India. At KLM, you will have every opportunity to keep challenging yourself and reaching new heights.

What will you do?

As a (Senior) Business Analyst, you translate business needs into scalable and reliable solutions. On an average working day, you develop requirements, user stories and acceptance criteria,



analyse the impact of changes and map data flows and system integrations. You take functional ownership of several applications and safeguard their coherence, data quality and functional consistency within the Customer & Master Data domain.

You will also:
- translate business challenges into functional and technical solutions and document them in clear requirements, user stories, acceptance criteria and functional documentation;
- conduct impact analyses and provide insight into end-to-end data flows, system integrations and dependencies between applications;
- support the functional testing and validation of new features;
- safeguard the quality, stability and consistent processing of customer and reference data;
- work closely with stakeholders in Amsterdam and Paris and with the development team in India.

Where will you land?

You will join the Customer & Master Data team within AFKLMP Cargo and will be based in Amsterdam. Y

📌 Career opportunities: Business Analyst Level 2 (Italia)
🏢 KLM
📍 Italia