Contratto: Somministrazione

Le seguenti informazioni hanno lo scopo di fornire ai potenziali candidati una migliore comprensione dei requisiti per questo ruolo.
Luogo di lavoro: Parma
Experis is recruiting IT Support Specialists - Fluent English for a leading European institution. You will join an international and multicultural environment, supporting end users in their daily activities and contributing to the delivery of high-quality IT services.
How your contribution will make a differenceAs an IT Support Specialist, you will be responsible for supporting users and ensuring smooth operations across workplace technologies and business applications.
You will be involved in the following activities:
- Provide 1st and 2nd level IT support to end users.
- Manage and resolve incidents, service requests and technical issues.
- Support workplace devices, laptops, workstations, printers and peripherals.
- Troubleshoot hardware and software problems.
- Assist users with Microsoft 365 tools and collaboration platforms.
- Monitor and handle support tickets,



ensuring compliance with service levels.
- Collaborate with technical teams to resolve complex issues.
- Contribute to the continuous improvement of IT support processes and user experience.

Requirements
- 1-3 years of experience in IT Support, Help Desk or Service Desk environments.
- Good knowledge of Windows operating systems and workplace technologies.
- Experience in troubleshooting hardware and software issues.
- Understanding of IT Service Management processes.
- Experience in ticketing systems and incident management activities.
- Fluent Italian and English, both written and spoken (level B2/C1).
- Strong customer-oriented mindset and excellent communication skills.
- Ability to work effectively in an international environment.
- Problem-solving attitude and proactive approach.
- ITIL certification will be considered a plus.

Offer
- Permanent Employment Contract (Staff Leasing) - CCNL Metalmeccanico
- Salary pa

📌 IT Support Specialist (Parma)
🏢 Experis - Gruppo Manpower
📍 Parma