Description
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting elite talent with top-tier organizations within the European Customer Support Services industry. We pride ourselves on delivering bespoke staffing solutions, ensuring that our partners thrive while our candidates embark on rewarding career trajectories across the continent.
Job Overview
We are currently seeking a dynamic professional for the Italian Speaking B2B Solutions Consultant position in Bulgaria. This unique role within the Customer Support Services sector allows you to leverage your linguistic expertise while driving complex B2B engagements, making it one of the most sought-after Italian-speaking jobs currently available in the region.
Key Responsibilities
- Act as the primary point of contact for Italian-speaking B2B clients, providing expert guidance on service solutions.
- Manage complex inquiries within the Customer Support Services framework to ensure client satisfaction and retention.




- Identify opportunities for service optimization and process improvement to elevate the overall client experience.
- Maintain detailed documentation of interactions and resolutions in accordance with industry best practices.
- Collaborate with cross-functional teams to resolve escalated issues efficiently.
- Consistently meet and exceed performance metrics related to service quality and resolution timeframes.
- Stay updated on product and service knowledge to provide precise information to B2B stakeholders.

Requirements
- Native or fluent Italian (spoken and written) is essential for this role.
- Valid EU passport (mandatory) to facilitate your transition to one of the premier jobs in Bulgaria.
- Professional proficiency in English to engage with internal international teams.
- Strong background in Customer Support Services or B2B client management.
- Excellent analytical and problem-solving skills, with a focus on delivering exc

📌 Italian SpeakingB Solutions Consultant (Italia)
🏢 Mercier Consultancy Group
📍 Italia