This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees_.

About Us

As the world's first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®? brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you'd like to embrace a world of opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

Your day to day:
* For our International Luxury Hotel Brand located in the heart of Rome,



we are looking for a passionate and efficient Guest Relations Agent to provide high-quality service to our hotel guests. You will address complaints and go the extra mile to make sure our guests are satisfied. In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and guest-oriented, as you'll serve as a primary point of contact for our guests. Your goal will be to ensure our guests enjoy themselves and plan to come back to our hotel. (guest journey)

* A little taste of your day-to-day

* Every day is different, but you'll mostly be:
*

*:
- Kicking off truly memorable guest experiences with the warmest of welcome;:
- Acknowledging Loyalty programs and returning guests in person or over the phone;:
- Completing daily tasks in GR making sure they are completed within required time frame ensuring appropriate follow up;:
- Maintaining highest level of communications within all departments making su

📌 Franchise Hotel (Roma)
🏢 InterContinental Hotels & Resorts
📍 Roma