Calling all innovators – find your future at Fiserv.
We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
Senior Programme Manager
About your role:
This role suits a seasoned delivery leader (15–20+ years' experience) who can own the client relationship at executive level, shape programme direction where clarity is lacking, and drive teams toward outcomes in complex multi-stakeholder environments. The ideal candidate will combine deep payments domain expertise with a forward-thinking approach to AI-enabled delivery — leveraging automation, agentic AI, and data-driven decision-making to transform programme execution.
What you’ll do:
Strategic Client Leadership
- Own and develop the client relationship at executive level — acting as a trusted strategic partner, not just a delivery manager.
- Lead governance forums, steering committees, and executive reviews with authority and credibility.
- Anticipate client needs, proactively shape engagement strategy, and identify opportunities to deepen the relationship and expand scope.
- Navigate complex client politics and competing priorities, building consensus and driving alignment at senior levels.
- Use AI-supported insights to strengthen client communications, forecasting, and strategic decision-making.
- Manage escalations with composure and judgement, maintaining trust even under pressure.
Programme Delivery & Governance
- Lead multiple concurrent BAU, change, and transformation programmes with varied scope and complexity — taking full accountability for outcomes.
- Own the full delivery lifecycle from i
📌 Senior Programme Manager (Milano)
🏢 Fiserv
📍 Milano