We'rethe AI-first CRM that turns conversations into revenue. On-site, Whats App, email, voice: our AI Agents sell, support, and retain customers for the best B2 C brands out there, autonomously. We believe the future of commerce is warmer, more human than ever - just at a scale no human team could pull off alone. We're a lean, fast, Italian-born scale-up now expanding our story internationally and this role is a big part of writing it. Join our AI team to build the agentic runtime for proactive agents: context building, tool/retrieval orchestration, scoring, and guardrails. You'll own production components from day one and work directly on the "signal vs. The agent sometimes says a product is unavailable when it's in stock. Semantic search is good at "warm jacket for winter" and bad at a SKU, a size, or a specific variant. Multilingual quality. Our customers write in Italian, English, and more. An agent that answers in the wrong language is worse than one that says nothing. A customer is waiting on their phone. You'll profile requests, test prompt and model changes,



and ship improvements you can point at on a graph.
Evals that catch problems before customers do. Making it actually predict production quality is open work. Ranking, scoring, and suppressing proactive insights so the agent interrupts a customer only when it has earned it. What you bring 2+ years shipping software professionally , including at least one LLM feature real users touched — a chatbot, a RAG system, an agent. Not a weekend project.
You know how RAG actually behaves : embeddings, vector search, chunking, reranking, and where each one breaks. You can read traces. Given a bad answer in production, you can find why: retrieval missed, the prompt was wrong, the model picked the wrong tool. Strong Python and backend fundamentals , and the instinct to measure latency, cost and quality instead of guessing.
No layers, no waiting your turn: you'll own outcomes, not just tasks. Lean team, big impact. You'

📌 Engineer - Collaboration (Italia)
🏢 TextYess
📍 Italia