Leidos is accepting applications for a TRICARE Beneficiary Services Representative (BSR) , an essential role in supporting active-duty military members and their families. This position offers the chance to make a real impact, develop new skills, and contribute to a mission that matters. Qualified applicants will be contacted and added to a pipeline for future vacancies.
As a BSR, you will provide key beneficiary education and enrollment services for the TRICARE Overseas Program (TOP) under the Defense Health Agency (DHA). Your work will help ensure that TRICARE-eligible beneficiaries receive the healthcare services and support they need.
Verify Benefits & Enrollment: Process enrollments, disenrollments, portability transfers, and more via systems like Defense Online Enrollment System (DOES) and MHS Genesis.
Education & Customer Service: Offer guidance on TRICARE resources, benefits, enrollment, and claims, assisting beneficiaries both in person and over the phone.
Claims Assistance: Provide basic claims status updates and support.
Data Management:



Collect and record daily activities and Other Health Insurance (OHI) info into applicable systems.
Compliance & Confidentiality: Comply with all HIPAA regulations, maintain confidentiality and proper handling of Protected Health Information (PHI), and complete Leidos and other training courses on time.
Collaborate & Support: Assist with remote support, train new team members, and other duties as assigned.
Bachelor's degree in a related field OR;
Associate's degree in a related field PLUS 4 years of health-related experience OR;
Major certification in a related field PLUS 4 years of health-related experience OR;
High school diploma PLUS 8 years of health-related experience.
SOFA/Command‐Sponsored status (as a dependent of an Active‐Duty Service Member, DoD employee, or U.Contractor supporting the DoD)
Eligible to obtain and maintain ADP IT III clearance (Non‐Sensitive Position, Tier 1)
3+ years of customer service experien

📌 Mitarbeiter/in Remote Support (Italia)
🏢 Elettrotecnica
📍 Italia