We're hiring a customer-focused IT Support Specialist to be the first point of contact for our global employees. In this role, you'll keep hardware, software, and collaboration tools running smoothly so people can stay productive - combining strong technical troubleshooting with excellent customer service in a fast-paced, international environment.

Key Responsibilities

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Provide first-class technical support for desktop, laptop, mobile, and telecommunications environments.

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Perform basic administrative tasks in Office 365, Entra AD, JAMF, and Intune.

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Troubleshoot and resolve hardware, software, printer, scanner, AV, and collaboration tool issues.

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Manage incidents and service requests via the ticketing system, meeting agreed SLAs.

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Support employees remotely and on-site across global locations.

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Maintain accurate ticket documentation, categorization, and asset records.

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Create and maintain knowledge-based articles, user guides, FAQs, and process documentation.

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Promote effective use of collaboration technologies and recommend productivity solutions.





What We're Looking For

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Strong technical understanding of IT systems, devices, and support processes

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Excellent troubleshooting and problem-solving abilities

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Experience with ticketing systems and service desk environments

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Familiarity with ITIL-based support methodologies

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Strong organizational and documentation skills

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Excellent verbal and written English communication skills

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Customer-focused mindset with a passion for helping others

What Makes You Successful

You thrive in a fast-paced support environment, take ownership of issues through to resolution, and communicate clearly and professionally with users and stakeholders. You're detail-oriented and process-driven while staying customer-first, and you enjoy continuous learning about new technologies.

Why Join Us?

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A global, collaborative work environment

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Exposure to modern technologies and digital workplace solutions

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Opportu

📌 IT Support Specialist (Italia)
🏢 Nemetschek Group
📍 Italia