Manpower, on behalf of a leading international company operating in the transportation, logistics and shipping industry, is looking for a Customer Agent Specialist to join its team in Ciampino (Rome).
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Are you looking for an opportunity to develop your career in an international and fast-paced environment? Do you enjoy working with customers, managing administrative processes and supporting logistics operations?
If so, we'd love to hear from you
What You’ll Do
As a Customer Agent Specialist, you will play a key role in supporting customs-related activities and providing excellent customer service throughout the shipping process.
Your main responsibilities will include:
- Managing customs documentation and administrative procedures
- Supporting import and export shipment operations
- Processing and updating data within company systems
- Assisting customers via phone and email
- Monitoring shipment status and handling customer requests
- Ensuring the accuracy and completeness of customs documentation
- Working closely with internal operational and customs teams
- Maintaining high standards of service and compliance
Who We Are Looking For
We are looking for candidates with:
Good command of English (both written and spoken)
Good PC skills and familiarity with Microsoft Office
Strong attention to detail and accuracy
Excellent communication and organizational skills
Customer-oriented mindset
Ability to work independently and as part of a team
Preferred Qualifications
Previous experience in Customer Service, Customer Care or Customer Support roles
Experience in Data Entry or administrative activities
Previous exposure to logistics, transportation, shipping or customs-related environments
Knowledge of import/export processes will be considered a plus
What We Offer
- Initial 3-month fixed-ter
📌 COSTUMER AGENT (Roma)
🏢 Manpower
📍 Roma