The Team Manager (or Assistant Store Manager) will support the Store Manager in leading, developing and supporting the sales, operations and security team members to meet and/or exceed sales target and elevate the Tiffany store experience. S/he will assume oversight for the store when the Store Manager is not present. The manager is a dynamic, attentive and inspiring leader who builds relationships with internal and external clients; someone who could be called a mentor, a coach, and who acts as a Guest Experience Manager, ensuring unsurpassed client service.

Responsabilities:

SALES

Deepen the relationship with our clients to achieve or exceed sales target, product category sales targets, and relevant KPIs:
- Manage and motivate the team to consistently achieve or exceed store sales target.
- Drive client development activities among individual team members to cultivate new and existing clients.
- Demonstrate sales leadership by playing an active role on the sales floor and managing client relationships personally.

Drive business through key product pillars and KPIs.

SERVICE





Execute in all things with a client-centric approach. Demonstrate passion and deliver Tiffany Touch moments to clients at every touchpoint:
- Lead, model and coach based on client feedback.
- Provide management presence on the sales floor, coaching the team and ensuring Tiffany client experience expectations are being delivered at all times.
- Optimize hospitality and store amenities to create unique experiences.
- Take action on client feedback to improve client service.

TALENT

Attract, hire, and retain top talent to cultivate a climate of high performance:
- Continuously train, coach, and provide qualitative feedback, utilizing reward and recognition as well as performance management process to improve team engagement and performance.
- Network and recruit to build a pipeline of diverse, multi-lingual, highly skilled talent
- Set and communicate clear and challenging goals, aligned to

📌 Team Manager (Firenze)
🏢 Tiffany
📍 Firenze