Client ownership. Strategic impact. Trusted partnerships.
If you're confident managing client relationships, navigating fast-paced environments, and balancing service quality with financial performance this role is for you.
Sewell, New Jersey / Naples, Florida
Who We Are
NEST is a pioneer in the Integrated Facilities Management (IFM) industry. Since 1994, we've helped multi-site organizations achieve real cost savings through industry-leading technology, operational excellence, and a deep understanding of brand standards.
We believe strong client relationships are built through accountability, communication, and teamwork.
What You'll Do
You'll serve as the primary liaison between corporate clients, internal teams, and our Independent Service Providers (ISPs), owning a dedicated book of business from end to end.
Build and maintain strong client relationships to retain and grow business
Manage a dedicated portfolio of client accounts
Lead client meetings and support Quarterly Business Reviews (QBRs)
Handle escalations and coordinate resolution with Operations and ISP partners




Oversee work order activity, service performance, and SLAs
Review financial reporting, monitor margins, and address billing or proposal issues
Collaborate with Sales on growth opportunities and maintain CRM activity
Mentor and support Client Relationship Specialists and Associates
Ensure KPIs, productivity goals, and client expectations are consistently met
Who Thrives in This Role
Relationship-focused professionals comfortable working with corporate clients
Strong communicators who can address service, pricing, and performance questions
Organized, strategic thinkers who manage multiple priorities effectively
Team-oriented leaders who enjoy mentoring and collaboration
Requirements
High school diploma or GED
3+ years of client relationship management, account management or operational leadership (facilities, service management or similar industries preferred)
Strong understanding of client service

📌 Client Relationship Manager (Italia)
🏢 Altro
📍 Italia