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We bring our expertise to help people do what they love, delivering an only-at-Apple experience. As an Expert, you possess a deep understanding of our products and services across the Apple ecosystem. You excel at selling products, offering all of Apple's services, and delivering an exceptional customer experience. An Expert exemplifies what great customer engagement looks like, and mentors others on how to achieve results.
Demonstrate and sustain top-performing sales and service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on relevant ways to buy products. Be knowledgeable about and proactively stay up to date on Apple's products, services, purchase options and Product Zone sales processes. Support your peers throughout the store as needed by sharing knowledge about Apple's products, services,



and purchase options, and assist in offering ownership opportunities. Maintain accuracy and follow guidance. Perform other tasks as needed, including but not limited to providing customer service and support in other areas of the store. Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
Have experience in retail or sales, or related work experience.
Be proficient in the local language, both written and spoken (sign language supported).
Demonstrate knowledge of Apple products and services.
Show a track record of producing top-performing sales and customer experience results.
Personalize solutions based on customer needs, and effectively communicate them.
Solve customer concerns using care, learning, and

📌 ICT-er (Italia)
🏢 Elettronica Di Consumo / Computer
📍 Italia