- International Company / Customer Service / Sales Support -
A Japanese company is currently recruiting an Inside Sales to join its EMEA Marketing & Sales team in Milan, Italy.
The Inside Sales will provide customer service and sales support through phone and email interactions, managing reservations, ticketing, group bookings, and customer enquiries while maintaining relationships with corporate clients and travel agencies.
The ideal candidate should have customer service or sales support experience, strong communication skills, fluent Italian, and business-level English proficiency.
(Ref: SE47589 - Please include this when making any enquiries.)
Main Responsibilities
Handle customer enquiries through phone and email, providing prompt and professional support
Manage reservations, ticketing, group bookings, complaints, claims, and reservation-related issues
Process BSP-related tasks including refunds and ADM handling
Update CRM records including waivers, special requests, and additional services
Support administrative tasks related to corporate and travel agency contracts




Assist sales and marketing activities including B2B website updates and event participation
Maintain relationships with corporate clients, SMEs, TMCs, and agents
Prioritise workload effectively while maintaining high standards of customer service
Ideal Candidate
Experience in customer service, inside sales, travel operations, or related fields
Fluent Italian and business level of fluency in English
Strong teamwork, time management, and problem-solving skills
Customer-oriented with a proactive approach to sales and service
Ability to manage multiple complex tasks and work effectively under pressure
Proficiency in Microsoft Office applications including Word, Excel, PowerPoint, and Outlook
Knowledge of reservation systems, fares, and ticketing processes is advantageous
Willingness to travel internationally when required
Conditions
Location: Northern Milan, Italy
Working Style: office based
Salary: €3

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