About The Role
Act as a critical driver for enterprise efficiency and resolve user incidents with urgency while supporting our core cloud environment.
Manage the employee IT lifecycle, including zero-touch device enrollment, configuration profiling using Iru, and access administration in Okta and Google Workspace.
Play a key role in software governance for core collaboration tools (Slack, Zoom), monitor endpoints via CrowdStrike, and ensure the availability of multi-cloud and network infrastructure (AWS, Azure, GCP, DNS).
Support a fast-paced environment at the intersection of customer service, security operations, and systems administration.
What You'll Do
- Resolve incoming employee technical requests quickly, keep ticket queues clean, and maintain strict SLAs.
- Categorize, prioritize, and elevate incidents or service requests using standard ITSM frameworks.
- Troubleshoot hardware, software, and connectivity issues across Mac, Windows, and mobile devices.
- Identify recurring technical issues and root causes for basic problem management.
- Oversee zero-touch hardware deployment,
enrollment, and asset lifecycle tracking using UEM platforms like Iru.
- Configure device compliance policies, enforce configuration baselines, and manage patches for all endpoints.
- Perform remote lock, wipe, and containment procedures for lost or compromised assets.
- Administer and provide user support for Slack, Zoom, and other SaaS applications (channels, licensing, integrations, permissions).
- Maintain conference room systems and provide AV support for key events.
- Handle onboarding, offboarding, and configuration changes across SaaS applications.
- Monitor endpoint health, manage security agents, and respond to alerts (CrowdStrike).
- Manage user lifecycles, access control, and security policies in Okta.
- Configure SSO, MFA integrations, and conduct access audits.
- Administer Google Workspace (accounts, security settings, email routing, device policies).
- Support cloud envir
📌 IT Operations Support (Italia)
🏢 Kong
📍 Italia