About us
Traditional banking has never really given you control over your financial life. Satispay exists to change that: to empower people through finance.
That means making financial services easy and accessible for over 6.5M users. We started with payments, then benefits, investing, cards... and we’re not done. Not even close.
We follow the same logic every time: find a real problem, solve it properly, then look for the next one. The destination? To build the most loved financial platform in the world.
If you own outcomes rather than tasks, stay close to what users need, and refuse to wait for someone else to fix what's broken — you'll find people here who work exactly in the same way. And together, you'll build something worth being proud of.

What you'll be doing
As our Junior Customer Care Representative, you'll own delivering outstanding, empathetic support to our users, ensuring a smooth and frictionless financial experience. Here's what that looks like in practice:
- Ticketing & Queue Management - Handle user requests primarily via email and ticketing systems (e.g.,



Zendesk) with low to medium complexity, maintaining precise ticket categorisation.
- Workflow & SOP Execution - Apply standard operating procedures (SOPs) rigorously and execute specific workflows to ensure consistent, high-quality resolutions.
- Multi-channel Support - Manage basic direct messages (DMs) and social media interactions, and handle inbound/outbound calls as required by operational needs.
- Team Collaboration - Work closely within your team under the guidance of a Team Lead (TL), leveraging the Quality team for continuous support, alignment, and proper escalation of complex issues.
- Continuous Learning - Engage in a comprehensive ~17-day onboarding and training program, followed by day-to-day mentoring with an assigned buddy to constantly sharpen your skills.

Who we're looking for
This role needs someone who is a problem-solver, loves teamwork, and gets things done with a high deg

📌 Junior Customer Care Representative (Milano)
🏢 Satispay
📍 Milano