Leadership & Staff Oversight

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- Supervise Medical, Dental, Vision and Behavioral Health Access Coordinators.
- Oversee staffing, scheduling, assignments, and adequate coverage across all Access Coordinator functions.
- Coordinate vacation, sick leave, and other staffing needs to maintain appropriate coverage.
- Ensure appropriate backup coverage for all Access Coordinator responsibilities.
- Assist with onboarding and orientation of new Access Coordinators.
- Coordinate and/or provide training for new and existing Access Coordinators.
- Oversee ongoing staff training and identify opportunities for continued development.
- Conduct employee performance evaluations and provide ongoing coaching and feedback.

Patient Access & Service

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- Identify opportunities to improve patient access, service, and the overall patient experience.
- Monitor front desk operations and identify issues that impact patient access or service.




- Ensure provider schedules are appropriately filled and optimized, with a focus on maintaining access for target patient populations-Medicaid, Managed Medicaid, Medicare.
- Develop and implement solutions to improve front desk workflows and efficiency.
- Serve as a liaison between Medical, Dental, Vision and Behavioral Health Access Coordinators, clinic leadership, administrative staff, and patients when appropriate.
- Address and resolve patient complaints related to scheduling, registration, front desk service, and access, escalating concerns when appropriate.
- Work to ensure patients have timely access to high-quality, comprehensive care.
- Promote a professional, welcoming, and service-focused environment at all patient access points.

Registration, Data Accuracy & EHR

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- Ensure Access Coordinators consistently obtain and document all required patient information and complete mandatory EHR fields accurately.
- Monitor re

📌 Access Coordinator Supervisor (Albenga)
🏢 centralozarks
📍 Albenga