The Team Manager (or Assistant Store Manager) will support the Store Manager in
leading, developing and supporting the sales, operations and security team
members to meet and/or exceed sales target and elevate the Tiffany store
experience. S/he will assume oversight for the store when the Store Manager is
not present. The manager is a dynamic, attentive and inspiring leader who builds
relationships with internal and external clients; someone who could be called a
mentor, a coach, and who acts as a Guest Experience Manager, ensuring
unsurpassed client service.

Responsabilities:

SALES

Deepen the relationship with our clients to achieve or exceed sales target,
product category sales targets, and relevant KPIs:

* Manage and motivate the team to consistently achieve or exceed store sales
target.
* Drive client development activities among individual team members to
cultivate new and existing clients.
* Demonstrate sales leadership by playing an active role on the sales floor and
managing client relationships personally.

* Drive business through key product pillars and KPIs.





SERVICE

Execute in all things with a client-centric approach. Demonstrate passion and
deliver Tiffany Touch moments to clients at every touchpoint:

* Lead, model and coach based on client feedback.
* Provide management presence on the sales floor, coaching the team and
ensuring Tiffany client experience expectations are being delivered at all
times.
* Optimize hospitality and store amenities to create unique experiences.

* Take action on client feedback to improve client service.

TALENT

Attract, hire, and retain top talent to cultivate a climate of high performance:

* Continuously train, coach, and provide qualitative feedback, utilizing reward
and recognition as well as performance management process to improve team
engagement and performance.
* Network and recruit to build a pipeline of diverse, multi-lingual, highly
skilled talent
* Set and communicate clear and challenging goals, align

📌 Team Manager (Firenze)
🏢 Tiffany
📍 Firenze