On behalf of Bayer, a global company with core competencies in health care and agriculture, IQVIA is looking for a Field Service Engineer -based in Florence- to join an exciting working environment in a dynamic and international atmosphere.

As a Field Service Engineer, you will play a key role in ensuring optimal performance of systems and devices, building strong relationships with customers, and contributing to the delivery of high-quality technical service.

Handle service requests ensuring planning, organization, and execution of direct customer support services, promptly visiting customers, analyzing technical problems, and identifying the most appropriate solution;

Prepare servicequotes in accordance with company procedures, ensuring customer satisfaction and achieving the profitability goals of the division;

Promote technical maintenance contracts, customizing the offer based on the customer's needs;

Ensure the inventory is up to date and manage the direct handling of tools;





Contribute to business development by identifying new opportunities through the analysis of customer needs and collaboration with sales and marketing teams;

Establish effective relationships with customers to meet their needs, ensuring a positive outcome in terms of customer satisfaction and product image;

Support the KAMin performing competitive intelligence analysis and identifying sales opportunities for injection systems and disposables;

Degree in Biomedical/Electronic/Informatic Engineering or equivalent;

~4-6 years of experience in Radiology service maintenance;

~ Customer oriented approach;

~ Good organizational skills and ability to be autonomous in working schedules and priority definition;

~ High flexibility and collaborative approach;

~ Good knowledge of English (especially written) is a preferred requirement.

TYPE OF CONTRACT

Chemical and Pharmaceutical Industry;

Contract Type: Staff Leasing with IQVIA;

Salary Range orGross Annual Salary: The initial annual gr

📌 Field Service Engineer-Medical Devices (Castel San Gimignano)
🏢 IQVIA Italia
📍 Castel San Gimignano