Summary
Influential, innovative and progressive, Gucci is creating a wholly modern approach to fashion.
The House has redefined luxury for the 21st century, further reinforcing its position as one of the world’s most desirable fashion houses. Eclectic, contemporary, romantic—Gucci products represent the pinnacle of Italian craftsmanship and are unsurpassed for their quality and attention to detail.
Gucci is part of the Kering Group, a world leader in apparel and accessories that owns a portfolio of powerful luxury and sport and lifestyle brands.
The Clientelling Specialist Southern Europe will be responsible to develop Clientelling culture within the assigned markets and ensure Clientelling execution in-store. With a strong understanding of clients and their needs, facilitates the achievement of business results and supports client acquisition, upselling & retention, creating long-term value for clients and the company. Clientelling Manager will play a key role in spreading the Clientelling vision, culture & approaches among all store teams in the Area.
Key Accountabilities
- Inspire, drive, coach and support store teams in developing a client-oriented mindset, ensuring a proper understanding and constant execution of all clientelling activities for all store teams in Spain and Portugal, collecting needs and sharing best practices, becoming the eye on the market for the Southern European Hub
- Overall support the daily execution of the in-store Clientelling activities to drive higher customer engagement, sales, retention and client base upgrade
- Constant communication with the Hub to make sure to properly adhere to the given guidelines and feedback about strategy to be implemented - Translate guidelines into a detailed localized Client Animation plan to support client acquisition, upselling & retention, also leveraging on local market opportunities
- Promote the knowledge and support privileged relationship with Top Tiers Clients, developing our leadership on th
📌 Gucci Clientelling Specialist Southern Europe (Milano)
🏢 Gucci
📍 Milano