Experian is hiring a Service Relationship Manager (SRM) to act as the client's in-life single point of contact, ensuring a simple, consistent experience and driving CSI across journeys. You will oversee governance of SLAs/KPIs, coordinate across Market, Regional and Product teams, and lead service reviews to improve outcomes.
The role requires 4–5 years of experience managing large-scale, multi-country implementations and a strong ability to analyze data, manage escalations, and elevate customer
📌 Client Success (Italia)
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📍 Italia
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