DATA4 creates Smart & Scalable digital facilities for our customers. Our network of highly connected, resilient and sustainable data center campuses underpins our customers' digital growth in Europe. These are the core of everything we do – from the proactivity we show in delivering great outcomes for our clients, to the responsibility we show as a key contributor to the digital economy. To be entrepreneurial – we are teams of doers who make things happen - with autonomy, energy and a sense of responsibility
To constantly be adaptable – our business is designed to adapt, answering not only today's challenges, but also anticipating what's coming next.
Ensure customer satisfaction, retention, and growth by delivering proactive, high-value, and personalized support throughout the customer lifecycle within our data centers.
The Customer Success Manager (CSM) is the primary point of contact for the client for all types of requests. They represent Data4 during the Operations/Run phase, which begins after contract signing and the delivery of the deployed customer scope.




As a member of the Sales Division, the CSM is responsible for the overall quality of service, especially service continuity.
Client Onboarding & Relationship Management
Lead client onboarding: kickoff meetings, portal access, training on key procedures.
KPIs, reports, documents.
Prepare and lead customer meetings: steering committees, follow-ups, audits.
Draft and distribute meeting minutes (internal and external).
Manage customer communications (maintenance, events, incident management, improvement areas, technical work).
Support clients during audits.
Handle all customer requests, informing management and impacted teams.
Monitor and improve customer satisfaction.
Provide on-call support as Head of Customer Success.
Act as interface between customer requests and internal departments.
Manage client tickets using DATA4's tools related to CSM activity.
Customer Satisfaction & Retention
Manage customer satisfa

📌 Senior Customer Success Manager for Strategic Accounts (Italia)
🏢 Altro
📍 Italia