REQ-10108340:
- 23/01/2026:
- Customer Journey:
- Milaan, ItaliëING Bank

The Customer Journey Epert Current Account has end-to-end responsibility for the requirements definition, management, harmonization and phasing out of Current Account, focusing on distinctive customer eperience, profitability and effective cost management E2E.

The Current Account Product Epert supports the Business Banking team to set priorities, manage internal and eternal stakeholders, solve impediments, help other team members in their day-to-day activities, for the recently established area dedicated to Business Customers. In addition, the Current Account Product Epert is accountable for managing and delivering internal reports and optimize performance, reducing product inefficiencies, identifying and closing related gaps.

The position requires ecellent communication skills, problem solving and data driven approach, an orientation to detail and process, ability to work and maintain composure under tight deadlines, epertise in digital onboarding,



as well as knowledge about usability/user eperience principles and best practices.

This position also demands ability to work collaboratively in multi-functional teams and cross-teams.

Key Responsibilities:
- Working in Agile teams: contributes actively to all events of the sprints by asking, answering and challenging.
- Deliver requirements, identifying impacted areas and processes and ultimately support in the definition of test scenarios in order to achieve income and target volumes. Continually assess the performance of ING Current Account product, the regulatory landscape, e
- ternal market trends and competitor benchmark, to ensure a customer proposition as effective as possible.
- Create the requirements and business cases to support the evolution of the product.
- Help the Functional team to analyze and define business process flows in order to draft functional documents based on analysis and collected requirements.
- Collaborate for pr

📌 Customer Journey Expert Current Account (Milano)
🏢 Ing Bank
📍 Milano