pul liSupport and continuously improve IT service management processes across GETEC /li liCoordinate operational service governance activities between internal stakeholders and GETEC's managed service partners /li liMonitor and report on service performance, KPIs, SLAs, XLAs, and operational metrics /li liSupport incident, problem, change, request, and major incident management processes /li liFacilitate service review meetings and operational governance forums /li liAssist in root cause analysis and contribute to continual service improvement initiatives /li liMaintain service documentation, process standards, operational procedures, and knowledge management records /li liSupport supplier and vendor performance management activities /li liEnsure compliance with security, risk, audit, and governance requirements /li liContribute to service transition, operational readiness, and change implementation activities /li liIdentify opportunities for process optimization, automation, and operational efficiency improvements /li liSupport initiatives improving employee and customer experience throughout the service delivery lifecycle /li /ul h3Requirements /h3 ul liCompleted Bachelor's degree in Information Technology, Computer Science, Business Information Systems, Engineering, or a related field /li liRelevant certification such as ITIL Foundation is desirable /li li3 to 5 years of experience in IT service management within medium to large enterprise environments /li liExperience working in IT operations, service management, or service governance functions /li liStrong understanding of IT service management principles and operational processes /li liExperience with service reporting, KPI management,



and operational analytics /li liFamiliarity with ITSM platforms such as ServiceNow and related service management tools /li liGood knowledge of reporting and analytics solutions such as Power BI /li liExperience working with suppliers, support teams, and operational stakeholders /li liStrong organizational, coordination, and communication skills /li liAbility to manage multiple priorities and stakeholders simultaneously /li liAnalytical mindset combined with strong problem-solving capabilities and attention to detail /li liStandardization-oriented approach /li liEnglish C1 /li /ul h3Core Competencies /h3 pDemonstrates expertise in IT Service Management processes, including incident, problem, change, and request management, while ensuring compliance with security and governance requirements. Proficient in service performance monitoring, reporting, and operational analytics to drive continual service improvement and enhance stakeholder collaboration. /p h3Highest-signal resume keywords /h3 ul liIT Service Management /li liServiceNow /li liKPI Management /li liITIL Foundation /li liOperational Analytics /li /ul h3ATS Optimization Keywords /h3 h3Hard Skills /h3 ul liIncident Management /li liProblem Management /li liChange Management /li liRequest Management /li liService Reporting /li liOperational Metrics /li liRoot Cause Analysis /li liProcess Optimization /li liService Documentation /li liGovernance Compliance /li /ul h3Soft Skills /h3 ul liOrganizational Skills /li liCoordination Skills /li liCommunication Skills /li liAnalytical Mindset /li liProblem-Solving Capabilities /li /ul h3Certifications Qualifications /h3 ul liITIL Foundation /li /ul h3Industry Keywords /h3 ul liService Governance /li liOperational Readiness /li liSupplier Management /li liEmployee Experience /li liCustomer Experience /li /ul h3Tools Technologies /h3 ul liPower BI /li liITSM Platforms /li /ul /p #J-18808-Ljbffr

📌 Service Management Specialist (Piacenza)
🏢 Jobtailor
📍 Piacenza