Nature and aim of the position Refund Tax Free Forms at Merchant's (LaRinascente) LaRinascente Refund Point following Global Blue and Merchant's guidelines and policies.

La preghiamo di leggere attentamente la panoramica e i requisiti per questa possibilità di lavoro riportati di seguito.

Main duties and responsibilities Verify and refund Tax Free Forms to international travellers

Ensure a satisfactory experience for our customers

Prevent refunding mistakes and fraud

Prepare reports as needed

Observe Global Blue and Merchant's policies, guidelines and procedures

Main KPIs Number of refunded transactions

Refunding mistake ratio

Reporting and collaboration Reporting line: Issuing & Refund Coordinator

Mainly cooperates with

Peers at same and other Refund/Downtown Points

Quality Assurance

Processing

Refund & Security Manager

Merchants' staff

Sales organization

Background and Education Helpful: a commercial background

Helpful:



experience in face to face customer contact

Helpful: experience in managing tills

Helpful: airport, retail or front office experience

Helpful: customer service experience

Specific skills and knowledge Must be fluent in English. xkiyazw

Other helpful languages in order of relevance: Portuguese, Japanese, Korean.

Must be dedicated to service and customer satisfaction

Must have a clean criminal record

Must be able to handle stress

Must be nimble but thorough

Must be a good team player

Must be flexible in terms of working hours

Previous working experience is a plus

Compensation Package: RAL (Annual Gross Salary) : 23.321 €/year

Ticket Restaurant : 10,00 € net/day;

CCNL : Commercio e terziario;

Level : V level;

Job title : Associate Issuing & Refund Operator

📌 Associate Issuing & Refund Operator (Roma)
🏢 Altro
📍 Roma