Join us and lead the transformation of our North America Order-to-Cash Customer Support organization. In this strategic leadership role, you will drive operational excellence, customer satisfaction, and business transformation across the end-to-end customer order journey. Working closely with global and regional stakeholders, you will lead a high-performing team while advancing digitalization, process standardization, and continuous improvement initiatives that support our future O2C operating model.

Your Responsibilities

Lead and develop the North America O2C Customer Support team, fostering a culture of accountability, collaboration, and continuous improvement.
Own regional Customer Support operations, ensuring efficient order management, service continuity, and a high-quality customer experience.
Drive O2C transformation initiatives, including process optimization, operating model enhancements, and capability development.
Promote automation, digitalization, and AI-enabled solutions to improve productivity, scalability, and service performance.




Monitor and improve operational KPIs, service levels, and governance routines, using data-driven insights to identify opportunities and mitigate risks.
Act as the regional escalation point for complex customer, order, and delivery-related issues, ensuring timely and sustainable resolution.
Partner with Sales, Logistics, Finance, IT, and Operations teams to strengthen end-to-end process ownership and remove operational barriers.
Represent the region in global O2C programs and governance forums, ensuring alignment between regional business needs and global priorities.

Your Background

Significant experience in Order-to-Cash, Customer Support, Customer Service, Order Management, or related operational environments within an international organization.
Proven people leadership experience, including team development, performance management, talent growth, succession planning, and change leadership.
Strong understanding of end

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