Support and continuously improve IT service management processes across GETEC

Vuole candidarsi? Si assicuri che il suo CV sia aggiornato, poi legga attentamente le specifiche del lavoro prima di procedere.

Coordinate operational service governance activities between internal stakeholders and GETEC's managed service partners

Monitor and report on service performance, KPIs, SLAs, XLAs, and operational metrics

Support incident, problem, change, request, and major incident management processes

Facilitate service review meetings and operational governance forums

Assist in root cause analysis and contribute to continual service improvement initiatives

Maintain service documentation, process standards, operational procedures, and knowledge management records

Support supplier and vendor performance management activities

Ensure compliance with security, risk, audit, and governance requirements

Contribute to service transition, operational readiness, and change implementation activities

Identify opportunities for process optimization, automation,



and operational efficiency improvements

Support initiatives improving employee and customer experience throughout the service delivery lifecycle

Requirements

Completed Bachelor's degree in Information Technology, Computer Science, Business Information Systems, Engineering, or a related field

Relevant certification such as ITIL Foundation is desirable

3 to 5 years of experience in IT service management within medium to large enterprise environments

Experience working in IT operations, service management, or service governance functions

Strong understanding of IT service management principles and operational processes

Experience with service reporting, KPI management, and operational analytics

Familiarity with ITSM platforms such as ServiceNow and related service management tools

Good knowledge of reporting and analytics solutions such as Power BI

Experience working with suppliers, support teams, and operational s

📌 Service Management Specialist (Piacenza)
🏢 Altro
📍 Piacenza