This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Sr. Customer Success Manager based in Italy.
As a Senior Customer Success Manager, you will play a pivotal role in helping enterprise customers maximize the value of an innovative technology platform. You will own the customer journey from onboarding and implementation through adoption, retention, and long-term value realization. Working with both technical and executive stakeholders, you will translate complex technology and performance insights into tangible business outcomes. You will act as a trusted strategic advisor, proactively identifying opportunities, risks, and areas for improvement. The role offers significant exposure to ecommerce, digital product experiences, machine learning, data, and advanced search technologies. You will collaborate closely with highly skilled engineers, data scientists, product specialists, and commercial teams in a fast-paced, international environment. If you enjoy solving complex problems, building lasting partnerships,



and seeing customers achieve measurable results, this role offers an opportunity to make a meaningful impact.
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Accountabilities
Own the end-to-end customer journey, from project kick-off and launch through adoption, ongoing engagement, and value realization, ensuring customers achieve meaningful business outcomes.
Build trusted relationships across complex enterprise organizations, working effectively with engineers, data and product teams, ecommerce and technology leaders, and senior executives.
Understand the objectives, priorities, and influence of different customer personas and align technical and business stakeholders around shared success plans.
Translate technical concepts, product capabilities, and performance data into clear business value, connecting solutions to metrics such as revenue, conversion, customer experience, and operational efficiency.
Plan and lead impactful

📌 Sr. Customer Success Manager (Italia)
🏢 Jobgether
📍 Italia