Amazon is seeking a Realtime Analyst to join the Network Control Center (NCC) within Amazon Customer Service. You will help detect, manage, and resolve high-severity incidents impacting customers, associates, drivers, and brands in real time, coordinating response across multiple teams to minimize impact.
The role requires 2+ years in a quality or customer-facing role, strong Excel skills, and the ability to work a 24/7/365 schedule in a fast-paced environment. English fluency is required.
📌 Realtime NCC Analyst: Incident (Italia)
🏢 Amazon
📍 Italia
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