About the Role:
Rome is a city built on connection, hospitality, and experience, and at FlowTop Enterprise Solutions, we bring those same principles into the way we serve our clients and customers. We develop enterprise support and operational solutions that prioritize seamless customer interactions, long-term relationships, and service excellence across multiple digital and operational touchpoints.

We are looking for a Senior Customer Experience Manager who can lead and elevate our customer engagement strategy across the organization. This is not a traditional support management role. You will help shape how customers interact with our services from onboarding through long-term retention. You will lead cross-functional initiatives, optimize customer journeys, and ensure every interaction reflects professionalism, efficiency, and trust.

You will work closely with operations, technology, marketing, and leadership teams to align customer experience strategies with business objectives. You are someone who understands both data and human behavior,



balancing operational efficiency with genuine customer satisfaction.

Why Work With Us?

The Environment:
Our Rome office is located within one of the city's established commercial districts, offering a modern and collaborative workspace designed for productivity and innovation. We believe strong customer experiences start with empowered employees and a healthy work environment.

Leadership Visibility:
Customer experience is a core business priority at our company. Your insights and recommendations will directly influence operational strategy, customer retention initiatives, and service development decisions.

Operational Excellence:
We invest heavily in modern CRM systems, analytics platforms, automation tools, and workflow optimization to support scalable and efficient customer operations.

Professional Growth:
We encourage continuous development through leadership workshops, customer experience conferences, and advanced t

📌 Senior Customer Experience Manager (Roma)
🏢 FlowTop Enterprise Solutions
📍 Roma