As a Client Services Advisor (CSA) you will be a member of the Fendi Client Services Hub and you will be responsible for providing best-in-class customer service and omnichannel support, meeting and exceeding planned KPIs, including sales and quality targets.
You will do so by listening and responding to each client in a personalized, efficient and effective manner, by leveraging the resources available, with strong empathy and communication skills. Provide Fendi clients and prospects with a luxury experience in line with the brand values and professionalism across all communication channels
Balance inbound customer outreach with outbound customer outreach to generate sales, develop client relationships and host virtual appointments
Have a client-centric mindset, passion to connect with customers, resolve their issues and inquiries with outstanding service, in compliance with Fendi policies and procedures
Understand and embody the omnichannel mindset, assisting clients in finalizing their purchases in multiple and easy ways, according to their needs
Transmit brand awareness,



product knowledge, personalized engagement and storytelling when communicating with clients
Properly update platforms and logs with accurate data and leverage tools and resources dynamically to meet client needs
Regularly provide quantitative and qualitative reports on the activity performed
Share best practices with managers and team members and promote innovative approaches to solve customer inquiries and develop relationships and sales
Min 3 years experience in luxury client service (preferably retail, fashion technology companies or hospitality industries).
Excellent communication and storytelling skills, both written and verbal (including phone, video, email, live-chat).
Proven ability to sell by phone.
High motivation, sales-driven approach, energy and passion for customer service and customer-centric mindset. Willing to work a varied schedule including hours/days/nights/holidays and weeke

📌 CLIENT SERVICES ADVISOR (Roma)
🏢 Fendi
📍 Roma