At Meliá, we pride ourselves on being a community of Very Inspiring People.

Our team consists of dedicated professionals who are committed to transforming everyday experiences into extraordinary moments. Whether you are just starting your career or an experienced expert, each member brings unique talents and perspectives that contribute to our vibrant culture.

Working at Meliá is not just a job; it's an opportunity for continuous personal and professional growth. We believe in nurturing potential and empowering our employees to shape their futures in a dynamic and supportive environment. With a focus on innovation and excellence, we invite you to join us in creating memorable experiences for our guests, while also embarking on your own journey of discovery and achievement.
MISSION
As a Front Office Intern, you will support the daily operations of the front desk while gaining hands-on experience in customer service within a luxury hospitality environment. You'll work closely with the team to ensure guest satisfaction and contribute to delivering memorable guest experiences.
RESPONSIBILITIES
Support the Front Office team in welcoming guests and personalizing their experience.
Assist with daily tasks such as check-in/check-out procedures, guest profile updates, and administrative duties.
Learn how to handle guest requests, inquiries, and complaints with professionalism and empathy.
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Help ensure proper service for VIP arrivals and support upselling initiatives.
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Participate in team meetings and contribute to improving guest service.
CUSTOMER EXPERIENCE
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Learn and apply brand standards and service protocols.
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Contribute to creating personalized experiences by anticipating guest needs.
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Support the team in handling guest incidents and escalate when necessary.
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Promote the hotel's Sensory Architecture, services, events, and experiences.
REQUIREMENTS
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Education: Currently pursuing or recently completed a degree or vocational training in Tourism, Hospitality, or a related field.
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Languages: Fluent in English; knowledge of a third language is a plus.
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Experience: Previous internship or customer service experience is a plus, but not required.
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Skills: Strong communication and organizational skills, a service-oriented mindset, and interest in hotel operations and guest relations.

The role is classified as an INTERNSHIP with an expense allowance of at least €600.Further information on the role classification, remuneration, any premio schemes, welfare and company benefits will be provided during the selection process
Discover some of the benefits we offer:
My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.
Be proud to belong to Meliá as we are proud of you ?

📌 Stage Front Office - Palazzo Cordusio Gran Melià (Milano)
🏢 Meliá Hotels International
📍 Milano