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Position Summary
Solution Architect for Dynamics 365 Customer Engagement - Customer Insights
We're seeking a highly skilled Solution Architect with deep expertise in Dynamics 365 Customer Engagement (D365 CE), with a strong specialization in Customer Insights - Journeys (CIJ) and desirable experience in Customer Insights - Data (CID).
Based in Italy,



this customer-facing role is ideal for someone who can shape scalable, high-performing solutions, lead technical conversations in English and Italian, and align platform capabilities with client business goals.
Travel is expected to be less than 20%.
Responsibilities
Lead solution architecture, design, and optimization for
Dynamics 365 Customer Engagement
, with a focus on
Customer Insights - Journeys
.
Design, troubleshoot, and enhance CIJ capabilities including:
Journeys
Segments
Events
Insights
Lead Management
Email Templates
Consent Management
Related customer engagement components
Assess and implement
performance, stability, and scalability improvements
across D365 CE environments.
Partner with customers to translate business objectives into effective
configuration, customization, and architecture decisions
.
Support solution design for
Customer Insights - Data
, including data model planning, ingestion from external sources, and data availability for Customer Insights - Journeys.
Architect and develop
Power Apps
solutions to support business and user experience needs.
Design, customize, and administer
UI
, workflows, and business logic using the
Power Platform
.
Build and maintain
Power Automate
solutions with internal processing logic and integrations across Dataverse and connected services.
Define enterprise-level D365 CE architecture and support integrations with external systems and platforms.
Work across
Dataverse
, SharePoint, Azure, and other data sources to enable connected, reliable solutions.
Engage confidently with technical stakeholders, business decision-makers, and client teams in workshops and delivery discussions.
Provide technical guidance, knowledge transfer,



and training to customers and internal stakeholders.
Troubleshoot complex
Power Apps
, Dynamics 365, and architectural issues using strong analytical and collaborative problem-solving skills.
Stay current on
modern engineering practices, Microsoft ecosystem updates, and emerging tools
, including AI-related capabilities where relevant.
Contribute to structured solution evaluation and assessment activities, while maintaining coverage across all D365 CE apps.
Qualifications
Fluent
English
and
Italian
language skills, with the ability to lead both business and technical conversations with customers.
Must be located in Italy.
Strong experience in a customer-facing
Solution Architect, Technical Consultant, or similar role
.
Expert-level knowledge of
Dynamics 365 Customer Insights - Journeys
.
Strong experience designing, supporting, and optimizing D365 CE solutions in enterprise environments.
Advanced understanding of
Dynamics 365 Customer Engagement architecture
and integration patterns.
Extensive experience with
Power App development
.
Strong capability in
Power Platform
configuration, customization, administration, and business logic design.
Experience developing and maintaining
Power Automate
solutions integrated with
Dataverse
and other services.
Familiarity with integrations involving
Dataverse
, SharePoint, Azure, and external data sources.
Ability to manage multiple priorities and work effectively across changing tasks and stakeholder groups.
Proven ability to deliver
technical training
, facilitate workshops, and resolve complex platform and architecture challenges.
Strong organizational, communication, and stakeholder management skills.
Commitment to continuous learning and staying up to date with modern tools and engineering practices.
Preferred Qualifications
Experience with
Dynamics 365 Customer Insights - Data
.
Microsoft certifications
at Architect and/or Functional Consultant level.
Experience with
Copilot Studio
or other
AI technologies
.
Knowledge of
data analytics
.
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📌 Customer Insights - Italy (Bardi)
🏢 Concentrix
📍 Bardi